Building smarter claims operations
Streamlining complex claim reviews while giving admins clearer operational oversight.
- Auto-adjudication rate
- 50%70%+
- Claims handling time
- 28% less
Carleen Liu
Currently at Judi Health
Previously at Lucid, TikTok & Shopee
CASE STUDIES
Projects I'm Proud Of
Rethinking team setup to drive adoption
Accelerating team setup by bringing existing Slack groups directly into Lucid.
- Team setup
- 87% faster
- Team creation
- +5%
Turning campaign complexity into clearer decisions
Empowering high-volume sellers in Indonesia to turn Shopee’s campaign priorities into choices that fit their products and sales plans.
- Participation success
- 45%86%
- Campaign CTR
- 5%9.5%
Simplifying recruiting at scale
Turning unallocated resumes into candidates ready for recruiters to move through the hiring process.
- Recruiting efficiency · broader workflow result
- 20%+
Coming Soon
Designing money movement you can trust
Unifying how employers manage benefit contributions and pay outstanding balances across their billing groups.
MORE TO EXPLORE
More Work
Scaling accessible design
Making accessibility part of everyday design work through shared guidance, clear annotations, and a repeatable handoff process.
Rethinking how people discover art
Enabling regular museum and gallery visitors to find worthwhile exhibitions, plan a visit, and keep the art that stays with them.
Finding a seat, made simple
Matching Berkeley students with a study space that fits their day, before they spend time walking and searching.
TESTIMONIALS
What It's Like to Work With Me
“She identified gaps in our documentation and processes and took the initiative to lead efforts in driving improvements.”
Director of User Experience at Lucid Software
