Resume

Carleen Liu Product Designer | AI Systems & Enterprise Platforms | Ex. TikTok, Lucid Software, Shopee Portfolio (password: 8888): carleen-liu.design linkedin.com/in/carleen-liu-design | carleenliu.design@gmail.com | SF Bay Area | (734)373-8905 Highlight ● 6+ years designing enterprise platforms across healthcare, payments, collaboration, and e-commerce, simplifying complex workflows and driving product adoption and growth. ● Shape AI product experiences and establish shared design principles and agent-assisted workflows to accelerate team prototyping, client alignment, and user feedback. PROFESSIONAL EXPERIENCE Product Designer, Judi Health (Enterprise Health Platform) Apr 2025 - Present ● Led AI-assisted claims workflow design, contributing to auto-adjudication growth from 50% to 70%+ across 11K+ claims. ● Streamlined claims operations through workflow redesign, contributing to 28% less handling time and 11% lower operating costs. ● Designing end-to-end eligibility and payment workflows, simplifying employer payments and administrator fund allocation for a client’s initial launch. ● Co-defined AI design principles and established an AI-assisted prototyping workflow, giving the design team shared guidance for exploration and iteration. ● Cut prototype turnaround by 70%+ using AI agents, enabling earlier client reviews and faster user feedback. Product Designer, Lucid Software (Visual Collaboration) Apr 2024 - Apr 2025 ● Defined Lucid AI’s interaction model, translating generative AI capabilities into structured collaboration workflows informed by 50+ A/B experiments. ● Led data-informed product pivots across the Slack–Lucid integration by synthesizing insights from 1000+ surveys and 40+ usability tests, establishing the foundation for scalable partner integrations across the Lucid platform (e.g., Google, Microsoft, Slack). ● Improved team onboarding and workspace setup workflows within the Slack–Lucid integration, reducing setup time by 87% and increasing team creation by 5% (15,470 → 16,240). ● Developed accessibility guidelines and reusable components that achieved 100% WCAG 2.2 AA compliance, improving product accessibility across the platform. Product Designer, Shopee (E-commerce, 300M+ users) Jan 2022 - Dec 2023 ● Improved seller activation and campaign participation across 11 markets by redesigning the campaign entry flow and validating solutions through 15+ seller interviews, field observations, and A/B experiments, increasing participation from 45% to 86% and CTR from 5% to 9.5%. ● Designed analytics-driven product workflows for marketplace teams, enabling data-informed decision making and reducing task completion time by 30%. ● Increased design system adoption to 80%+ across 100+ enterprise workflows by standardizing globalization and localization components and patterns. Product Designer, TikTok (TikTok All-In-One Productivity Platform) May 2020 - Dec 2021 ● Redesigned recruiter workflows including AI-assisted scheduling automation, improving internal recruiting efficiency by 20%+. ● Defined platform-level documentation and collaboration standards across Lark Suite (Chat, Meetings, Docs, and Projects), harmonizing cross-product workflows and increasing user satisfaction by 15%. ● Co-created and scaled the B2B Design System with 100+ designers and engineers, enabling faster handoffs and reducing design and development costs by 25%.

AWARDS ● 2026 iF Design Award: Winner, Product UX ● 2025 London Design Award: Gold, User Experience Design (UX) ● 2025 MUSE Design Award: Silver, Product Design ● 2023 Tech + Innovation Jam (University of Michigan): 3rd Place ● 2018 National Scholarship: Top 1% of Undergraduates EDUCATION ● University of Michigan, Ann Arbor: M.S. in Information Science, UX Research and Design. GPA [3.9] ● University of California, Berkeley: Human-Computer Interaction. GPA [3.8] ● Central China Normal University: B.F.A. in Visual Communication Design. GPA [3.8] TOOLS ● AI & Automation: Figma Make, Claude Code, Lovable, Cursor, v0.dev, Midjourney, ChatGPT, Google Gemini, Copilot ● Design: Figma, ProtoPie, Adobe Creative Suite, Framer ● Research & Collaboration: Jira, Confluence, Asana, Zoom, Miro / Lucid, Maze / UserTesting, Notion, Lark Suite ● Data & Visualization: Python, R, HTML/CSS/JavaScript CORE STRENGTHS ● AI Product & Interaction Design: AI-enabled workflow design · Human-in-the-loop automation · Model interaction patterns ● Enterprise & Platform Architecture: B2B product ecosystems · Scalable platform architecture · Complex workflow design ● User Research & Validation: Usability testing · Data-informed experimentation (A/B testing) · Insight synthesis ● Strategy & Execution: Product strategy · Cross-functional leadership · Design systems · Accessibility (WCAG 2.2)